Questions and answers

Straight answers about CoachKeep, as it works today.

What is CoachKeep?

CoachKeep is software for coaching and counselling practices in India, made by Adeona. It keeps enquiries, calls, follow-ups, bookings, email, campaigns and invoices in one place, and opens each day on a single list of what to do next.

Who is CoachKeep for?

Solo coaches, counsellors and therapists, and small practices of up to a few people: life, career, fitness, nutrition and wellness coaches, counsellors and similar.

Who makes CoachKeep?

Adeona, a software company in India. The founder answers support personally on WhatsApp.

How much does CoachKeep cost?

CoachKeep costs ₹1,999 a month. Founding practices get it for ₹1,199 a month, paid quarterly (₹3,597 every three months). No GST is charged, so these are the full amounts. Up to 3 team seats are included. There is no lock-in: cancel any time. See getadeona.app/coachkeep/pricing.

Is GST added to the price?

No. No GST is charged; ₹1,999 a month (or ₹1,199 a month on the founder offer, ₹3,597 a quarter) is the full amount.

Is there a lock-in contract?

No. CoachKeep has no lock-in; a practice can cancel at any time, and can export its data whenever it wants.

Is CoachKeep a CRM or a booking tool?

Both, as one system. A call, a booking, an email and an invoice all belong to the same person's record, so nothing has to be copied between tools.

Does CoachKeep make phone calls?

No. The coach calls from their own phone, on their own mobile SIM: tapping a number opens the phone's dialer. There is no VoIP, no virtual number and no calling charge from CoachKeep. It shows who to call next and records the outcome in two taps, then sets the follow-up.

Are there extra charges for calls?

No. Calls go through the coach's own mobile plan, so CoachKeep adds no calling or VoIP charges.

Does CoachKeep send WhatsApp messages?

Not automatically. One tap opens a WhatsApp chat with that person on the coach's phone with the message already written; the coach presses send. Booking confirmations and reminders are sent by email.

Can clients book sessions online?

Yes. Each practice has a booking page showing only genuinely free times, in the client's timezone. Clients get an email confirmation, a reminder before the session, and a private link to reschedule or cancel.

Does CoachKeep work with Zoom?

Yes. A coach can connect Zoom, and every online booking gets its own Zoom meeting that moves or is deleted when the booking changes.

Does CoachKeep connect to Google Calendar?

Not for customers yet. Bookings live in CoachKeep's own calendar, also available as a calendar-only app.

Can I put a booking calendar or enquiry form on my own website?

Yes. Paste one line of code into any website (WordPress, Wix, Squarespace or hand-built). Enquiries become leads with a follow-up due the same day, and bookings land on the person's record.

Can CoachKeep send email campaigns?

Yes. Campaigns go only to people who agreed to marketing email, with a one-click unsubscribe in every email, up to 5,000 emails a month per practice by default, sent through Amazon SES. Consent is re-checked for every address at the moment it sends. There is no open or click tracking.

Do campaigns need approval?

Today the Adeona team checks a campaign's wording before it is sent. Campaigns also pause automatically if spam complaints rise above 0.1%.

Which email address does CoachKeep send from?

From the practice's own address on an Adeona mail domain, authenticated with SPF, DKIM and DMARC, with the coach's or practice's name as the sender. Replies come back into CoachKeep's shared mailbox. Sending from the practice's own domain is not available today.

Does CoachKeep have a shared inbox?

Yes. A team mailbox where sent and received email is threaded into conversations and kept on each person's record.

Can CoachKeep create invoices with GST?

Yes. Invoices in rupees with optional GST and the practice's GSTIN, sent by email, shared on WhatsApp or downloaded as PDF.

Does CoachKeep support part payments and instalments?

Yes. Any number of part payments can be recorded against an invoice, and one invoice can be due in instalments, each with its own due date. Overdue invoices appear on Today and can get an email reminder, at most once a day.

Can clients pay online through CoachKeep?

Not today. CoachKeep does not process payments or create payment links. Clients pay the practice directly by UPI, bank transfer, cash or card, and the practice records the payment.

Can I import my existing contacts?

Yes, from a spreadsheet (CSV). Errors and possible duplicates are shown for review first, duplicates are never merged automatically, and the whole import can be undone.

Can I export my data?

Yes, at any time.

Does CoachKeep work on a phone?

Yes. Every task works on a phone and a laptop; the phone is not a cut-down version. It can be added to the home screen like an app.

Can a small team use CoachKeep?

Yes. The plan includes up to 3 team seats (for example the coach plus two receptionists or counsellors) with no per-user charge. Roles and permissions are set per person; staff can be limited to their own records or one location, and phone numbers and emails can be masked from them.

How many users are included?

Up to 3 team seats are included in the price, so a coach and two staff pay ₹1,999 a month in total (₹1,199 a month on the founder offer), not per user.

Is client data safe in CoachKeep?

Each practice's data is kept in its own database, sign-in supports a second factor, there is an audit trail, and Adeona's operators cannot read a practice's business data. It is built to follow India's DPDP Act 2023, with consent recorded per purpose.

Does CoachKeep track email opens or clicks?

No, never.

Does CoachKeep import leads from Instagram or Facebook ads?

Not automatically today. Enquiries come from the website form, the booking page, phone calls entered by the coach, and spreadsheet imports.

Where is CoachKeep available?

It is opening first to practices in India. Times are shown in each person's own timezone, and amounts are in rupees.

How do I get support?

Message the founder on WhatsApp at +91 91744 55550, or see getadeona.app/support.

Last updated 5 November 2026. Questions? Support.